Privacy Policy

Last updated: March 13, 2026

Reaves Labs & Learning ("RLL", "we", "us", or "our") operates MarketSapien, a trading psychology education platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").

1. Information We Collect

Account Information: When you create an account, we collect your display name, email address, and password (stored securely using industry-standard hashing).

Usage Data: We collect information about how you interact with the Service, including modules completed, assessment scores, time spent, and feature usage. This data helps us personalize your learning experience.

Device Information: We may collect device type, operating system, browser type, and general location (country/region) for analytics and performance optimization.

Payment Information: Payment processing is handled by Stripe (on web) and Apple (for in-app purchases on iOS). We do not store your credit card numbers. We receive only transaction confirmations and subscription status.

2. How We Use Your Information

To provide, maintain, and improve the Service
To personalize your learning experience and track your progress
To process transactions and manage subscriptions
To send important account notifications (password resets, security alerts)
To analyze usage patterns and improve our educational content
To respond to customer support requests

3. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: Third-party services that help us operate (e.g., Stripe for web payments, Apple for iOS in-app purchases, hosting providers). These providers are contractually obligated to protect your data.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Cookies & Tracking

We use essential cookies to maintain your login session and preferences. We use analytics tools to understand aggregate usage patterns. You can control cookies through your browser settings, though disabling essential cookies may prevent the Service from functioning properly.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure password hashing, and regular security audits. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained as required by law or for legitimate business purposes.

7. Your Rights (CCPA / GDPR)

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request your data in a portable format
Opt-Out: Opt out of non-essential data processing
Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at privacy@marketsapien.com.

8. Children's Privacy

MarketSapien is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a minor, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: